Elevation Athletic Training, Inc - Privacy / Refund Policy.

 

At Elevation Athletic Training, Inc we are committed to making sure that your personal information is protected and never misused.  When we talk about 'personal information' here, what we mean is any data which could directly or indirectly be used to identify you - for example your name, email, your computer's IP address or information we hold to help support those that use our services such as date of birth or career history. Our privacy policy explains what information we collect, why we collect it, how we use it, and explains the control you have over your personal information and the procedures we have in place to protect it. It applies to personal information we collect through our services and marketing communications including our website, email, SMS, in person, post and by telephone.We take responsibility for the personal information we collect about you, and we aim to be transparent about how we handle it, and give you control over it.

 

Elevation Athletic Training, Inc commitment to your privacy and data protection

Elevation Athletic Training, Inc takes the protection of your personal information seriously. Our values include treating everyone with dignity and this includes making sure we keep your privacy in mind. Elevation Athletic Training, Inc never sells or exchanges our supporter's information with other organization. ('Supporters' means people who have volunteered, fund-raised, campaigned or donated to Elevation Athletic Training, Inc). This privacy policy tells you; what information we collect about you the ways in which Elevation Athletic Training, Inc collects your information when you support us. our legal basis for using that information what the information may be used for. This privacy policy also outlines your rights about your personal information. Elevation Athletic Training, Inc takes the protection of your personal information seriously. Our values include treating everyone with dignity and this includes making sure we keep your privacy in mind. We consider your privacy in everything we do. Privacy policies can be complex. We have tried to make ours as clear and as accessible as possible. We have also summarized how we handle your personal information at Elevation Athletic Training, Inc in our privacy principles below.

The types of information you may share with us

We collect personal information that you share with us when you contact or interact with us through our website, email, phone, face-to-face, post and through our online and offline forms. You can decide not to provide certain information, or ask that any information that you have previously shared is removed - but only under certain circumstances. If this request is made, please be aware that you might not be able to take full advantage of our services or support our work to end homelessness. For example, you might provide information to us when contacting customer service teams, making a donation, registering for an event, completing a survey, competition or questionnaire or updating your communication preferences. Through these interactions your name, address, email address, and contact number and payment information could be collected.

Employment and recruitment personal data

As someone who applies to work for us, your interview information is kept for the duration of your employment with us if you are successful and join us as a member of staff. For unsuccessful candidates, we keep your information for only six months after the recruitment campaign closes. Supporter personal data As a supporter, when you use our website, or get in touch with us directly to our supporter services team (or though one of our agents like our out of hours supporter care phone line), we collect information about you. This helps us understand not only your interests, but also how you may want to support and hear from us. Collecting information about those who support us helps to deliver our service and make sure that we continue to raise funds to end the injustice of homelessness. Research If you take part in the research we carry out, we will always explain the purpose of the research and ask your consent to use your information. You can withdraw from a research project at any time. Member personal data As a member who uses our services, we will collect information about you that allows us to tailor our services to support your journey out of homelessness in the best way possible. We will only share your personal information with your explicit consent except for three possible circumstances: If we believe that a person is a serious risk of significant harm, and sharing information may help to protect the person at risk; through legitimate police requests to support a serious criminal investigation; or if we are directed through a court order.

How do we protect your personal information?

We are committed to protecting your personal information. We use appropriate technical and organizational measures, including encryption, to protect personal information and privacy, and we review them regularly. We protect your information using a combination of physical and IT security controls, including access controls that restrict and manage the way that information and data is processed, managed and handled. We also make sure that our staff are adequately trained in protecting personal information. Our procedures mean that we may sometimes ask for proof of identity before we share your personal information with supporters or members - for example when we contact you we will want to check that we are speaking to the owner of that personal information. In the unlikely event of a security breach which compromises our protection of personal information, and we need to let you know about it, we will do so.

Cookies

Elevation Athletic Training, Inc uses resident cookies to store data on the hard disk of computers to identify when you return to our website. If a person has cookies disabled in their browser, they are still able to use our website. Elevation Athletic Training, Inc uses sessions to store data on our server, which is individually identifiable. This means that a session cookie could be stored on your machine and will expire once that visit to the Elevation Athletic Training, Inc website has ended. Elevation Athletic Training, Inc website functionality is dependent on accepting session cookies. Elevation Athletic Training, Inc tracks visitors to and on the Elevation Athletic Training, Inc website by using referrer tracking. Elevation Athletic Training, Inc uses click through and open mail tracking when sending emails. This gives us the ability to tailor future email communications. By using our website, our social media pages (such as LinkedIn, Facebook, Twitter, and YouTube), subscribing to our services, and donating to us, you agree that, unless you have set your computer's browser to reject them, we can place temporary session cookies on that device and use that data in accordance with this policy. For more details on the our cookie policy and a description of the cookies we use please see our cookie policy.

What are my rights when it comes to my personal data?

Data Protection Rights Where Elevation Athletic Training, Inc is using your information with consent you can withdraw that consent at any time. You also have the right to ask Elevation Athletic Training, Inc to stop using your information for direct marketing purposes. Your rights are clearly laid out in data protection law, see below for more detail. The Right to be Informed You have the right to be told how your personal information will be used. This Privacy Policy document, and shorter summary statements used in our communications, is intended to be a clear and transparent description of how your information may be used The Right of Access You can write to the Data Protection Officer asking for what information we hold about you and can request a copy of that information. The Data Protection Officer's contact details are at the top of this page. The Right of Erasure (also known as the right to be forgotten) If you have been kind enough to support us and have added Gift Aid to a donation in the past, Elevation Athletic Training, Inc has a legal duty to retain minimal information for seven years after your last donation. In many cases we would recommend that we suppress rather than delete your information completely, otherwise you may be contacted in error if your details are then given to us from a third party lead generation company. As a member using our services you can request that your information is deleted. Each request is reviewed and where there is no legal requirement to retain information (for example health and safety, or safeguarding duty) we will remove your information. We will also ask any organization that we have shared your information with to also delete it.

The Right of Rectification

You have the right to ask that we correct and update factually inaccurate information that we may hold about you.

The Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data in certain circumstances: When you are contesting the accuracy of the data we hold, and we are verifying the accuracy of that data. When you have objected to having your information processed under the lawful basis of legitimate interest, and we are considering whether our organization’s legitimate grounds override yours. When the processing is unlawful and you oppose erasure and request restriction instead. Where we no longer need the information, but you have requested your data from us to establish, exercise or defend a legal claim.

 

The Right to Data Portability

You have the right to data portability. This means that you can ask for and reuse your personal information for your own purposes across different services. It has been designed to allow you to copy or transfer your information from one IT environment to another - for example from one banking service to another, or one utility provider to another.

 

The Right to Object

You have the absolute right to stop the processing of your personal information for direct marketing purposes, even in circumstances where we may be processing your information under the legitimate interest lawful basis. You also have the right to object to your information being processed for secondary purposes e.g. data analytics and insight measurement, even in circumstances where we may be processing your information under the legitimate interest lawful basis. If you wish to exercise this specific right, please let us know on info at elevationathletictraininginc dot org

The Right to Object to Automated Decisions

You have the right to object to automated decisions where a someone (usually a Data Controller) is using your personal information in a computerized model or algorithm to make decisions “that have a legal effect on you”. This is more likely to be applicable to scenarios such as if you have applied for a mortgage or credit card and the decision is made automatically based upon your credit profile. Elevation Athletic Training, Inc does not do this kind of modeling.

 

Refund Policy.

We encourage all donors to contact us if there is an issue with any donations. All transactions will appear on your credit card statements as “Elevation Athletic Training, Inc”. If a refund has been issued, please allow up to 10 business days for your issuing bank to post the refund back to your account. Issuing banks have different timeframes for posting refunds to your account; therefore you may not see the funds posted to your account despite the fact that we have processed the refund. For your convenience, confirmations of all refunds will be sent to you via e-mail immediately after they are processed.